Privacy Policy
Last updated: April 8, 2026
At Studyino, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online tutoring marketplace services.
By using our services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.
We collect several types of information to provide and improve our tutoring marketplace services:
Personal Information:
- Name and email address (required for account creation)
- Phone number (optional, for communication purposes)
- Educational background or teaching qualifications (for instructors)
- Payment information (processed securely by Stripe)
Tutoring Content:
- Session notes and materials shared during tutoring sessions
- Lesson requests, offers, and booking history
- Session metadata (duration, subject, scheduling details)
Usage Information:
- Service usage patterns and preferences
- Account activity and login history
- Feature usage and interaction data
- Error logs and performance metrics
Technical Information:
- IP address and device information
- Browser type and version
- Operating system and device identifiers
- Cookies and similar tracking technologies
We use the collected information for the following purposes:
Service Provision:
- Match learners with qualified tutors based on subject and availability
- Facilitate session bookings, payments, and scheduling
- Provide customer support and technical assistance
- Manage your account and membership
Service Improvement:
- Analyze usage patterns to improve our marketplace
- Develop new features and functionality
- Optimize performance and user experience
- Conduct research and development
Communication:
- Send important service updates and notifications
- Respond to your inquiries and support requests
- Provide billing and payment information
- Send marketing communications (with your consent)
Security and Compliance:
- Protect against fraud and abuse
- Ensure compliance with legal obligations
- Maintain the security of our services
- Investigate and resolve security incidents
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
Service Providers:
- Payment processing (Stripe)
- Cloud hosting and storage
- Communication and scheduling tools
- Customer support tools and analytics
Legal Requirements:
- Comply with applicable laws and regulations
- Respond to legal requests and court orders
- Protect our rights and property
- Prevent fraud and security threats
Business Transfers:
- In the event of a merger or acquisition
- Sale of company assets or business units
- Corporate restructuring or reorganization
All third-party service providers are contractually obligated to protect your information and use it only for the specified purposes.
We implement comprehensive security measures to protect your information:
Technical Safeguards:
- End-to-end encryption for data transmission
- Secure cloud infrastructure with enterprise-grade security
- Regular security audits and vulnerability assessments
- Multi-factor authentication for account access
Access Controls:
- Role-based access controls for employees
- Regular access reviews and audits
- Secure development practices and code reviews
- Incident response and monitoring systems
Data Protection:
- Automatic data backup and disaster recovery
- Data retention policies and secure deletion
- Privacy by design principles
- Regular staff training on data protection
We retain your information for as long as necessary to provide our services and comply with legal obligations:
Retention Periods:
- Account Information: Retained while your account is active
- Session Data: Stored for 24 months after the session date
- Booking & Payment Records: Retained for 7 years (tax compliance)
- Usage Data: Aggregated and anonymized after 36 months
- Instructor Payout Records: Retained for 7 years (tax compliance)
You can request deletion of your data at any time through your account settings or by contacting our support team.
You have certain rights regarding your personal information:
Access and Control:
- Access and download your personal data
- Update or correct inaccurate information
- Delete your account and associated data
- Export your data in a portable format
Communication Preferences:
- Opt out of marketing communications
- Control notification settings
- Manage cookie preferences
- Set privacy and security preferences
Data Processing:
- Restrict processing of your data
- Object to certain data processing activities
- Request data portability
- Lodge complaints with supervisory authorities
Your information may be transferred to and processed in countries other than your own:
Transfer Locations:
- United States (primary data center)
- European Union (GDPR compliance)
- Other countries where our service providers operate
Protection Measures:
- Standard contractual clauses for EU transfers
- Adequacy decisions where applicable
- Certification schemes and codes of conduct
- Regular compliance assessments
We use cookies and similar technologies to enhance your experience:
Types of Cookies:
- Essential: Required for basic functionality
- Performance: Help improve website performance
- Functional: Remember your preferences and locale
- Analytics: Understand how you use our services
You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect service functionality.
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices in our application
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@studyino.com
Address: 629-9009 Cornerstone Mews, Burnaby, CA V5A0B9, Canada
Data Protection Officer: dpo@studyino.com
We aim to respond to all privacy-related inquiries within 48 hours.